Reduce WISMO calls, Boost LTV, Upsell/Cross-sell
with an intelligent post-purchase communications platform.
Go beyond shipping updates and returns management. Deliver personalized post-purchase experiences that turn transactional communications into opportunities to upsell, cross-sell, and build long-term customer loyalty.
Trusted by leading retailers, 3PLs, ecommerce platforms, and agencies.
Benefits of using WISMOlabs
Reduce WISMO inquiries.
WISMO, or ‘Where Is My Order?’, drives many customer inquiries. WISMOlabs proactively sends customizable order tracking, shipping progress, and post-purchase notifications via SMS, email, messengers, or platforms like Klaviyo. Choose the frequency and content that fit your needs.
Generate revenue.
Engage, upsell, cross-sell.
Segment your customers based on behavior and preferences. Deliver different marketing messages to each segment at the right time to maximize engagement and sales.
Build loyalty and LTV.
With 88% of consumers expecting order progress updates, WISMOlabs engages them when they’re most receptive. Use branded, personalized messages and tracking pages tailored to customer preferences to build loyalty and drive long-term value.
Optimize post-purchase logistics performance.
Get real-time insights to identify fulfillment bottlenecks and track delivery performance across regions. Understand copyright performance and spot issues like delayed or early deliveries to improve service quality and reduce costs.
Hassle-Free eCommerce Returns Management.
Automate your ecommerce returns process to save time and enhance customer satisfaction. Keep both your team and customers informed with real-time return status updates, and seamless integration with your existing systems.
